Welcome, and I invite you to review these Purchase Conditions of my products (hereinafter, the “Conditions”), which complement the Legal Notice and the Privacy Policy to provide you with all the necessary information regarding the electronic transactions you make on this website.
Blue Dreams is committed to transparency and clarity in commercial transactions carried out on this website, ensuring a space committed to the rights of users and customers. Therefore, I recommend that before purchasing the products available on this website, you read these Conditions that apply to said purchase.
These Conditions regulate the contractual relationship between Blue Dreams, represented by Biel Cortadellas, with a registered office at Dorfstr. 8, 83229 Aschau im Chiemgau (Germany, SPAIN), NIF/CIF number DE292950451, whose main activity consists of Wellness Aquatic Products: Flotation kits, accessories, App access, and the buyer who purchases the products offered by Blue Dreams (hereinafter, the “Buyer”).
These Conditions apply strictly to all sales of products made in Spain by Blue Dreams.
These Conditions are available to the Buyer in Spanish and can be accessed and downloaded at any time.
The Conditions may be modified at any time, and any changes will be communicated to the Buyer via email or notice on the Blue Dreams website.
Only persons over 18 years old may purchase, in their own name and right. Otherwise, the responsibility for placing orders by minors lies with their parents or legal guardians.
The offers presented by Blue Dreams are valid within the limit of available stocks. Blue Dreams reserves the right to modify the product assortment based on the difficulties imposed by its suppliers.
The photographs, graphics, and descriptions of the products offered for sale are only indicative and do not in any way bind Blue Dreams.
All prices include the applicable tax for the country or area on the order day. Taxes are calculated automatically depending on the Buyer’s place of residence. Any changes in taxes will be automatically applied to the product prices on sale.
Offers on products for sale at Blue Dreams will be shown in the “Offers” section or indicated on the product sheet and, unless otherwise indicated, will be valid while displayed on the screen.
The accepted payment methods are as follows:
Bank Card: Blue Dreams uses the following payment gateways:
Gateway: Stripe. The bank cards accepted by this gateway are: Visa, MasterCard, American Express
Any other type of card different from those listed above will not be accepted for payment. With this payment method, Blue Dreams does not collect or manipulate any customer data related to their card number. All data is processed directly by the corresponding financial entity, thus offering the highest security and confidentiality in the transaction.
PayPal: If you choose to pay with PayPal, you will be redirected to PayPal to pay with your PayPal account or your debit or credit card quickly and securely, without sharing financial information.
The Buyer guarantees that they are the true cardholder or an authorised person.
The purchase invoice is sent to the email address provided by the Buyer during the Blue Dreams registration process.
Shipping costs: Included for orders over €99 within the European Union.
Delivery times: Generally 2 to 7 business days, depending on the destination country.
Returns
The product is defective or damaged during transport:
If the product is defective, the Buyer can return it with all its accessories, with Blue Dreams assuming the shipping costs generated by delivering and returning the product. Blue Dreams will proceed to resend the repaired or replaced product free of charge. If the product has been damaged during transport, the Buyer must notify me within 24 hours of receiving the product and note the incident on the delivery receipt of the carrier. When receiving the order, before opening the package, the Buyer must verify that the packaging is in good condition. If the Buyer observes any anomaly before opening the product, please do not open the seal or packaging. Blue Dreams provides the Buyer with my transport company for the removal of the goods, free of charge. If the Buyer wishes to return the goods with a transport company other than the one proposed by Blue Dreams, and the transport company selected by the buyer offers higher rates, the buyer will assume the difference in transport costs.
The product does not arrive at its destination or does not match the description I publish:
If the purchased product does not reach its destination, Blue Dreams will refund the full amount to the Buyer. If, upon receiving the product, the Buyer observes that it does not match the description I publish in my online store, Blue Dreams will proceed to a full or partial refund. To do this, the Buyer must contact Blue Dreams at +491773790537 or via email at atmaexperience@gmail.com to process the order return.
If the customer has returned a product due to an alleged defect or error in the merchandise, and it is determined that there is no such defect or error, the return costs will be borne by the customer.
Withdrawal
The Buyer may also exercise their right of withdrawal within a maximum of fourteen (14) calendar days from receipt. The purchase amount will be refunded once the condition of the merchandise has been checked and will be made through the same payment method used to pay for the order and, in any case, within a maximum of 14 calendar days from the receipt of the withdrawal request, provided that Blue Dreams manages the collection of the item. If the buyer returns the item through a transport company of their choice, the 14-day period will start counting from when Blue Dreams becomes effectively aware of the shipment of the merchandise or, failing that, from the receipt of the item.
The Buyer will assume the decrease in the value of the goods resulting from handling them other than necessary to establish their nature, characteristics, or functioning. In this regard, Blue Dreams will analyse the condition of the product concerning which the right of withdrawal has been exercised and, where applicable, will notify the Buyer of the existence and amount of this depreciation in the product price, justifying it in all cases with objective and verifiable criteria.
The return costs derived from exercising the right of withdrawal will be borne by the buyer. The Buyer may exercise their right of withdrawal by sending the following form by email to atmaexperience@gmail.com:
Withdrawal Form
To the attention of Blue Dreams, located at Dorfstr. 8, 83229 Aschau im Chiemgau (Germany, SPAIN), and email: atmaexperience@gmail.com.
I hereby notify you that I am withdrawing from my contract for the following product/service:
(Indicate product/service regarding which the right of withdrawal is exercised)_____________________________________________________________
Ordered on:
(Indicate date)________________
Order number:
(Indicate)_____________
Name of consumer and user:
(Indicate)_____________________________________
Address of consumer and user:
(Indicate)_____________________________________
Signature of consumer and user (only if this form is submitted on paper)
Date:
You can contact Blue Dreams by sending an email to atmaexperience@gmail.com. I also inform you that if you file a complaint or claim through this means and are not satisfied with the solution provided, you may, if you wish, go to the Consumer Portal of Aschau im Chiemgau.
The products I offer at Blue Dreams are guaranteed nationally against manufacturing defects for one year from the delivery date. The warranty does not include damages caused by misuse or regular wear and tear.
Repair and replacement will be free for the consumer. This gratuity will include the necessary expenses incurred to correct the non-conformity of the products with the contract, especially shipping costs, as well as costs related to labour and materials.
Unless proven otherwise, it will be understood that the products comply with the purchase as long as they meet all the requirements expressed below:
a) Conform to the description provided by the seller and possess the qualities of the product that the seller has presented to the consumer in the form of a sample or model.
b) Be suitable for the uses to which products of the same type are ordinarily destined.
c) Present the usual quality and performance of a product of the same type that the consumer and user can reasonably expect, considering the product’s nature.
The privacy policy published on the website will apply to the personal data of the Buyer provided by them to purchase my products.
However, I provide the following information following the General Data Protection Regulation and the Organic Law on Data Protection and Guarantee of Digital Rights.
The personal data you provide to me to purchase my products will be used to manage said purchase. The legal basis for data processing for this purpose is the execution of these contractual conditions.
Additionally, your data may be used to send you information about my products and services electronically. The legal basis for processing your data for this purpose is the legitimate interest of Blue Dreams to retain its customers and keep them informed about my services and products that may interest them. You may object to receiving
such information through the simple and free procedure I make available in each commercial communication.
Interested parties have the right to:
To do this, you can send a letter to atmaexperience@gmail.com.
Interested parties also have the right to file a complaint with the supervisory authority, in this case, the Spanish Data Protection Agency, if they consider that the processing of personal data concerning them infringes data protection regulations.
The parties submit to Spanish law for resolving conflicts that may arise and to the courts and tribunals of the Buyer’s domicile in their capacity as a user or consumer.
The European Commission provides an online dispute resolution platform available at the following link: http://ec.europa.eu/consumers/odr Consumers can submit their claims through the online dispute resolution platform.
Date of these Conditions: 20-06-2024.
